Privacy-Policy | Clear Visa Services UK

Privacy Policy

Last Updated: April 2025

ClearVisa.co.uk is committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

This website is operated by ClearVisa.co.uk, a trading name of Your Legal Consultancy Ltd, registered in England and Wales.

Company Number: 16232657
ICO Registration Number:ZB875819
Registered Office (postal correspondence only): Your Legal Consultancy Ltd 61 Bridge Street
Kington HR5 3DJ
Email: info@clearvisa.co.uk

2. Data Protection Responsibility

We have not appointed a formal Data Protection Officer. However, Sheon Jackson, Director of Your Legal Consultancy Ltd, is responsible for overseeing data protection matters. You can contact him at info@clearvisa.co.ukfor any privacy-related concerns.

3. What Personal Data We Collect

We may collect and process the following information:

Full name, email address, phone number, and any details you submit via contact forms
Information relevant to your immigration enquiry or case
IP address, browser type, operating system, and other technical data (via cookies)
Communication preferences and feedback
Any information you voluntarily provide to us

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries and provide advice
To deliver our immigration consultancy services
To send service updates or administrative messages
To comply with legal and regulatory obligations
To improve our website functionality and user experience

We do not use your personal data for marketing unless you opt-in (e.g. via MailerLite).

5. Lawful Basis for Processing

We process your data based on the following lawful grounds:

Consent– when you submit a contact form or subscribe to updates
Contract– if you instruct us to provide services
Legal obligation– to comply with applicable law and regulation
Legitimate interests– for managing and improving our services

6. Data Sharing & Third-Party Services

We may share your data with trusted third-party providers we use for essential business services:

Clio– for secure client and case management
MailerLite– for email newsletter management (if subscribed)
One.com– for website hosting and infrastructure

All third-party providers are carefully selected and comply with UK data protection standards.

7. International Data Transfers

Some of our third-party providers may store or process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as:

UK adequacy regulations
Standard Contractual Clauses (SCCs) approved by the ICO

8. Cookies and Analytics

We use cookies to:

Improve website performance
Analyse site traffic
Enhance user experience

You can manage your cookie preferences via your browser settings. A cookie banner will appear when you visit the site to allow consent or adjustment.

9. Children’s Data

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

10. Data Security

We take data security seriously and use appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, or loss.

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Typically, client data is retained for a minimum of 6 years in accordance with legal and regulatory requirements.

12. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure (in certain circumstances)
Restrict or object to processing
Withdraw consent at any time (where processing is based on consent)
Data portability
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of your rights, contact us at info@clearvisa.co.uk.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We recommend checking it periodically.

Contact

If you have any questions about this policy or how we handle your data, please contact:
info@clearvisa.co.uk